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Registering With County Offices, Voluntary Agencies Or 2-1-1 For Disaster Aid Does Not Register You With FEMA

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Release date: 
September 30, 2010
Release Number: 

LAREDO, TexasIt is important for survivors in Lubbock County to know that if they suffered damage and loss as a result of Hurricane Alex, and registered with county offices, a voluntary agency or 2-1-1 for assistance, they must still register with the Federal Emergency Management Agency (FEMA) to receive federal assistance. Registering with voluntary agencies or with 2-1-1 does not automatically register Texans with FEMA. Monday, Oct. 4, is the registration deadline.

Disaster survivors are encouraged to register for assistance first by calling 1-800-621-FEMA (3362) or TTY 1-800-462-7585 for the hearing- or speech-impaired. Tele-registration hours are 7 a.m. until 10 p.m. seven days a week. Those affected by the hurricane can also register online at or through their smart phone or mobile device at

The following is important information on the registration process and what to expect after calling or registering online:

  • The call to FEMA is confidential and the information will be used only to determine what type of assistance is most appropriate.
  • This call is an application and usually takes only 15-20 minutes to complete. Survivors will be asked general information about income, insurance and how badly their residence or business was damaged. Survivors should provide details about their housing needs.
  • Texans will be given an application number, which will help locate their application in the system in the future. Write this number down to have it at hand.
  • Within a few days, a FEMA inspector will call to arrange an appointment to visit the damaged home or apartment.
  • Please note: FEMA inspectors and all voluntary, state and federal disaster-related personnel such as the U.S. Small Business Administration representatives should show official photo identification issued by the organization they represent to prove their identity. If an inspector or anyone asking for access to a home cannot show a photo ID, do not let them into the home, and call the local law enforcement agency. FEMA inspectors do not recommend repairs and never charge for their services.
  • The FEMA inspection is mandatory. Before an application can be approved, the location must be inspected to verify the nature and extent of damage suffered by those who have registered for federal disaster assistance. The inspector will document the damages and send that information through the appropriate channels.
  • Survivors will be asked to sign a document stating that they were lawfully present in the United States at the time of the disaster. They will need to present proper identification.

For more information on the Hurricane Alex disaster recovery, browse the features on this FEMA website at Users of smart phones and other mobile devices can visit Texans should also visit for more information on this disaster and preparation for future disasters.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
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