Appealing an Ineligibility Letter May Turn 'No' To 'Yes'

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Release date: 
September 2, 2010
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LAREDO, Texas – Texans who have received notice from the Federal Emergency Management Agency (FEMA) that they are ineligible for disaster assistance following Hurricane Alex and the flooding that followed may be able to use additional records to turn that “no” into a “yes.”

“Every applicant has the right to appeal a decision,” said Federal Coordinating Officer Brad Harris. “In fact, applicants can appeal any FEMA decision. When you do so, you are asking us to review your case again, and we will gladly do that.”

Applicants who received a letter stating they are “ineligible” should read that document carefully. It will list some reasons the aid was denied and provide instructions on filing an appeal. 

Some common reasons an applicant may be determined ineligible include:

  • Insufficient storm-related damage.
  • Adequate insurance coverage.
  • Additional personal or insurance information needed to complete the assistance evaluation process.
  • Confusion about Social Security numbers, addresses or phone numbers. If FEMA can’t contact you, your application may be denied.

Applicants may appeal the decision in writing if they find circumstances have changed from the time they registered. They may have discovered additional damage to their property or that they need housing help after all. Renters may find upon returning that their residences are unlivable.

“The Texas Division of Emergency Management and FEMA understand that circumstances after a disaster change,” said State Coordinating Officer Ben Patterson. “Texans have the chance to report those changes — changes that could make the difference in becoming eligible for disaster assistance.”

Effective appeal letters should follow these procedures:

  • In the first paragraph, list the applicant’s full legal name used on the aid application, along with Social Security number and the FEMA case number. Include a personal phone number as well as a back-up phone number where the applicant also can be reached, in addition to a correct mailing address.
  • Write an explanation of events that provides evidence to support the appeal. Summarize changes in circumstances or needs, additional damages to property discovered after the registration was filed or higher-than-planned costs for repairs, for example.
  • Include photocopies of receipts for materials and labor as well as up to three written bids for repair work if those costs exceed the award amount. Submitting repair estimates, receipts, statements or invoices helps applicants lodge effective appeals. 

Also keep in mind:

  • The appeal letter must be submitted within 60 days of the date on the denial letter — by mail to FEMA Appeals Officer, National Processing Service Center, P.O. Box 10055, Hyattsville, MD 20782-8055; by fax at 1-800-827-8112; or in person at a state/federal Disaster Recovery Center. Keep a copy of the appeal letter and supporting documentation as a record.
    • Information on how and where to file an appeal is included with denial letters and in the “Help After a Disaster” booklet that is included with registration packets.

One of the best sources of help with an appeal is the network of Disaster Recovery Centers. Applicants can get guidance on the appeal process at any of the four centers, Laredo, Edinburg, Del Rio and Brownsville, currently open in Texas to support those affected by Hurricane Alex. Another option is FEMA’s Helpline at 1-800-621-FEMA (3362), TTY 1-800-462-7585 for the hearing and speech impaired.

For more information on the Hurricane Alex disaster recovery, browse t...

Last Updated: 
July 16, 2012 - 18:46
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