Help FEMA Find You If You Already Registered For Aid

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Release date: 
August 25, 2010
Release Number: 

LAREDO, Texas -- If your home or property was damaged or lost during Hurricane Alex, it’s important to ensure that your contact information is current to receive your qualified assistance. Amid the turmoil, don’t forget the one detail that could ensure recovery assistance reaches you: keep in touch with FEMA.

Officials with the Texas Division of Emergency Management (TDEM) and the Federal Emergency Management Agency (FEMA) are working hard to make sure Texans, who are eligible, receive necessary assistance. In order to do so, they urge applicants to keep their contact information current.

“As many as three applicants out of every 10 forget to let us know they’ve moved or changed phone numbers,” said Federal Coordinating Officer Brad Harris. “We want to help. Just tell us how to find you.”

Consider housing inspections, for instance. It’s vital to keep your contact information up to date so a FEMA housing inspector can reach you to schedule a damage assessment of your property.

Within 10 business days of registering for Individual Assistance (IA) programs, you should receive a packet from FEMA containing the details of the aid program, a copy of your application and referrals to other potentially helpful programs.

If you haven’t received the packet after 10 days or if you need to update the information it contains, call FEMA’s Helpline at 1-800-621-3362 (FEMA) or TTY 1-800-462-7585 for people with hearing or speech impairments. The Helpline is open 8 a.m. to midnight, seven days a week until further notice.

Three problems frequently delay delivery of aid information to applicants:

  • A minor mistake in the applicant’s address, zip code or phone number is made on the application.
  • Registration information is outdated because applicants temporarily move in with family or friends, repeatedly changing contact addresses and phone numbers.
  • Postal regulations forbid letter carriers from delivering mail to a mailbox that has blown down or toppled over — a common situation after hurricanes. 

“Follow up on your application and tell FEMA about your changes so they can follow your trail,” said State Coordinating Officer Ben Patterson. “Remember, it’s a small step that could put money in your pocket at this critical point for you and your family.”

If you haven’t registered for disaster assistance yet, you still can. The deadline for IA registration is
Oct 4.

There are two ways for homeowners, renters, business owners and representatives of nonprofit organizations to register:

  • Call FEMA’s toll-free numbers at 1-800-621-FEMA (3362) or TTY 1-800-462-7585 for those with hearing or speech impairments.
  • Log on to

For more information on the Hurricane Alex disaster recovery, browse the features on this FEMA Web site at Users of smart phones and other mobile devices can visit Texans should also visit for more information on this disaster and preparation for future disasters.

The mission of the Texas Division of Emergency Management, Texas Department of Public Safety, is to support the citizens of Texas and local jurisdictions as they plan for, respond to, recover from and mitigate the impacts of all hazards, emergencies and disasters. For more information, see: http://www.txdps.state.tx....

Last Updated: 
July 16, 2012 - 18:46
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