Helpline Available To Those Who Need Information

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Release date: 
August 23, 2010
Release Number: 

LAREDO, Texas -- The Federal Emergency Management Agency (FEMA) Helpline is available to those who need information on the status of their application or have other disaster assistance questions.

Trained and courteous specialists who speak English, Spanish and other languages are available to provide the information survivors need.

All it takes to get disaster information is a toll-free call to 1-800-621-FEMA (3362) or (TTY) 1-800-462-7585 for those with hearing or speech impairments. The Helpline number is the same number used to register for disaster assistance, and it is open from 7 a.m. to 10 p.m. seven days a week until further notice.

"The need for accurate and immediate information about federal and state disaster assistance is vital to every person who suffered losses as a result of the storms,” said Federal Coordinating Officer Brad Harris. “The Helpline is also a great resource to use for checking on the status of your application.”

The Helpline is an important resource for all applicants and can provide many services, including:

  • Updating applicant information, including changes in income, telephone number and address;
  • Providing information about the Disaster Recovery Centers within the disaster-designated counties;
  • Checking the status of your application;
  • Referring special needs to other recovery agencies; and
  • Registering for disaster assistance.

For more information on the Hurricane Alex disaster recovery, browse the features on this FEMA Web site at Users of smart phones and other mobile devices can visit Texans should also visit for more information on this disaster and preparation for future disasters.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
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