Disaster Survivors: Don't Be Victimized By Fraud

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Release date: 
August 5, 2010
Release Number: 
1925-010

LEXINGTON, Ky. -- Pike County residents affected by the July storms and flooding are urged to be alert for and report potential fraud during recovery and rebuilding efforts.

Those who suspect anyone – contractor, inspector, disaster survivor or someone posing as any of these – of committing fraudulent activities should call the National Center for Disaster Fraud 800-323-8603. 

Complaints may also be made to local law enforcement agencies and through the Kentucky Attorney General’s Consumer Protection Hotline at 888-432-9257 or online at www.ag.ky.gov.  

To safeguard against disaster-related fraud, officials suggest the following precautions:

Ask for ID. If someone represents himself or herself as a federal employee, such as an inspector, but doesn’t produce identification, you should ask to see the identification. Note: a FEMA shirt or jacket is not absolute proof of someone's affiliation with the government. 

Inspectors sent by FEMA or verifiers from the U.S. Small Business Administration (SBA) carry official, laminated photo identification. Applicants may receive a visit from more than one inspector or verifier.

Safeguard personal information. Do not give out your Social Security number, bank account or your FEMA registration number to individuals claiming to be affiliated with the federal government. FEMA inspectors never require this information.

When you called FEMA to register, you were asked for your Social Security number. If you asked for direct deposit, you also gave a bank number. If a FEMA representative makes a follow-up call to you,
he or she will ask for the last four digits of your Social Security number, verify other critical information which may include your banking information, depending on the reason for the call.

If you have any doubts, you can shut the door or hang up and dial the FEMA Helpline at
800-621-FEMA (3362).  That way, you are in charge of the call. 

Homeowners, renters and businesses of all sizes with questions about the SBA disaster loan application process can call the SBA Customer Service Center at 800-659-2955. 

Be alert when your doorbell rings. People going door-to-door to damaged homes or telephoning disaster survivors and claiming to be building contractors could be frauds. If visitors or callers solicit personal information such as Social Security or bank account numbers, they are not legitimate.

Federal workers do not solicit or accept money. Remember, FEMA and SBA staff members never charge applicants for disaster assistance, inspections, or for help in filling out applications. If in
doubt, do not give out information.  You should report people claiming to be government workers to local police.

FEMA inspectors only verify damage. FEMA inspectors do not hire or endorse specific contractors
to repair damage.

If you are hiring a contractor to do work, here are some tips:

Use reliable, licensed contractors. Demand to see a license. For more information about a contractor, or if you are unsure about the validity of a license, check with the Better Business Bureau and your local or state contractor licensing officials.

Get a written estimate, and be sure to read the fine print. Always get estimates from several reputable contractors before making a decision. Always hire a local contractor if at all possible.

Get references and check them. Call former customers who had similar work done to determine if
they were happy with the work done.

Ask for proof of insurance. Make sure your contractor carries general liability insurance, workers’ compensation and is bonded. A homeowner...

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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