FEMA Phone Number Doubles As Helpline

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Release date: 
July 14, 2010
Release Number: 
1918-014

BEAVER, W. Va. -- Officials working on the June storm recovery in West Virginia are urging residents with storm-related losses to pass information along to the Federal Emergency Management Agency (FEMA) as their insurance claims get settled or if their contact information changes.

The FEMA toll free registration number works as a helpline for those who have already requested assistance.  Specialists are available every day from 7 a.m. to 10 p.m. to help applicants keep up with their cases. The phone number is 800-621-FEMA (3362). Those with hearing or speech impairment may call TTY 800-462-7585. Residents can also register for assistance at any time and check the status of applications online at www.disasterassistance.gov.

Here's what you can do by phone:

  • Give FEMA your change of address or new phone number
  • Ask questions about disaster-related assistance
  • Track the progress of your application
  • Ask questions about the inspection process
  • Learn how to appeal a FEMA decision

Recovery officials say that providing FEMA with accurate contact information and sending in all required forms will help to keep an application for disaster assistance on track. The FEMA Faxline is 800-827-8112 and is available around the clock to receive documents.

Officials also urge applicants for assistance to keep their mailing address current with the U.S. Postal Service. Call 800-275-8777 or visit www.usps.gov or any post office to update an address.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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