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Your First Letter From FEMA Is Not The Last Word

Release date: 
June 21, 2010
Release Number: 

LEXINGTON, Ky. -- If you registered for disaster assistance with the Federal Emergency Management Agency (FEMA) and received a letter stating you are not eligible, officials from the Kentucky Division of Emergency Management (KYEM) and FEMA have one important message – Don’t give up.

“The letter might mean that FEMA doesn’t have all the information needed to make decisions about the application,” said Doug Mayne, federal coordinating officer. “It’s important to take the time to carefully read the information and instructions outlined in the letter.”

The letter provides applicants with specific reasons for the decision. Sometimes it’s nothing more than missing information such as a signature, proof of identity, documentation of disaster damage, and/or proof of occupancy or ownership of the damaged property.

In other cases FEMA may not have your insurance information. By law, FEMA cannot duplicate what your insurance covers so you need to provide details as to what is covered by your policy. It's important that you file a claim with your insurance company as soon as possible. Applicants have up to 12 months from the date they registered with FEMA to submit insurance information for review and possible approval of disaster assistance to cover uninsured losses.

Finally, if you received an SBA loan application you must complete and return it to be considered for FEMA grants that cover personal property, vehicle repair or replacement, and moving and storage expenses. No one is obligated to accept a loan but FEMA cannot process your application without the completed SBA loan application.

If you have questions about the letter you received, call the FEMA Helpline at 800-621-FEMA (3362) or TTY 800-462-7585 any time between 7 a.m. and 10 p.m. daily. You can also call to check the status of your application.

If you or someone you know suffered loss or damage from this latest disaster, you are encouraged to document the damage, save any repair receipts and notify your local emergency director.

Additional counties, and their residents, may be designated for federal disaster assistance at a later date if requested by the Commonwealth and warranted by the results of further damage assessments.

Additional information about this disaster is available at and

Last Updated: 
July 16, 2012 - 18:46
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