SHREVEPORT, La. -- Public Assistance Coordinators (PACs) with the Federal Emergency Management Agency (FEMA) play an important role in making life easier for state and local governments that are applying for disaster assistance. They are the conduit for the applicant and FEMA’s Public Assistance Program.
State, local governments and private nonprofit groups are currently submitting Requests for Public Assistance after severe storms, tornadoes and flooding of Oct. 29 to Nov. 3 caused damages to infrastructure. Once the request has been forwarded to FEMA, a PAC crew leader is assigned to the applicant.
PACs serve as customer service representatives on Public Assistance (PA) matters. They help out by:
- Conducting meetings with applicants to answer questions about the PA program and find what the applicant’s significant needs may be;
- Working with the applicant to develop projects;
Obtaining technical assistance if required for the project;
Reviewing projects for compliance with laws, regulations and policies;
Discussing special considerations such as insurance, and floodplain management issues; and
Ensuring that the applicant’s case management file is maintained.
PACs will also discuss potential mitigation options with applicants and will provide information regarding environmental and historical laws.
FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.