Don't Let The Storms Hurt You Twice: Be Wary Of Fraudulent Contractors And Scam Artists

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Release date: 
October 6, 2009
Release Number: 
1858-028

ATLANTA, Ga. -- Georgians affected by September's severe storms and flooding are urged to be alert for and report potential fraud during recovery and rebuilding efforts.

Those who suspect anyone - a contractor, inspector, disaster survivor or someone posing as any of these - of committing fraudulent activities should call the FEMA Disaster Fraud Hotline toll-free at 866-720-5721.  Complaints may also be made to local law enforcement agencies and through the Governor's Office of Consumer Affairs at: 404-651-8600 or 800-869-1123 (toll-free in Georgia outside the Atlanta metro area).

To safeguard against disaster-related fraud, officials suggest the following precautions:

  • Ask for ID.  If someone represents him or herself as a federal employee, such as an inspector, but doesn't produce identification, resident should ask to see the identification. 
  • A FEMA or U.S. Small Business Administration (SBA) shirt or jacket is not absolute proof of someone's affiliation with the government.
  • Federal employees carry official, laminated photo identification.  Applicants may receive a visit from more than one inspector or verifier.
  • Safeguard personal information.  Do not give personal information such as Social Security and bank account numbers to individuals claiming to be affiliated with the federal government.  FEMA inspectors never require this information. 
    • A Social Security or bank account number is requested during the first phone call to the FEMA registration line.  On any follow-up calls, a representative may ask for the last four digits of your Social Security number.
  • Beware of people going door-to-door.  People going door-to-door to damaged homes or phoning disaster survivors and claiming to be building contractors could be frauds.  If visitors or callers solicit personal information such as Social Security or bank account numbers, they are not legitimate.
    • Note that FEMA Community Relations specialists may visit communities to distribute flyers that mention personal information such as Social Security and bank account numbers.  They will not solicit this personal information from disaster survivors - they are providing guidance about what information survivors should have on hand to provide to FEMA when registering.
  • Federal workers do not solicit or accept money.  Remember, FEMA and SBA staff members never charge applicants for disaster assistance, inspections, or help in filling out applications.  If in doubt, do not give out information, then report people claiming to be government workers to local police.
  • FEMA inspectors only verify damage. FEMA inspectors do not hire or endorse specific contractors to repair damage.

SUGGESTIONS FOR WORKING WITH CONTRACTORS 

Use reliable, licensed contractors-- Demand to see a license. For more information about a contractor or if you are unsure about the validity of a license, check with the Better Business Bureau and your local or state contractor licensing officials.

Get a written estimate, and be sure to read the fine print-- Always get estimates from several reputable contractors before making a decision. Always hire a local contractor if at all possible.

Get references and check them-- Call former customers who had similar work done to determine if they were happy with the work done.

Proof of insurance-- Make sure your contractor carries general liability insurance, workers' compensation and is bonded. A homeowner could be liable for ac...

Last Updated: 
July 16, 2012 - 18:46
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