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FEMA Disaster Assistance Helpline Available

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Release date: 
August 25, 2009
Release Number: 

FRANKFORT, Ky. -- The Federal Emergency Management Agency has a toll-free telephone Helpline available to applicants with concerns about their applications for disaster aid.

The Helpline is available everyday until further notice between 6 a.m. and midnight by calling 800-621-FEMA (3362) or TTY 800-462-7585 for the speech- or hearing-impaired.

Helpline operators can:

  • Check on the status of an application;
  • Make applicant information changes;
  • Request a property re-inspection when appropriate;
  • Give information about federal disaster assistance programs; and
  • Refer applicants to other federal/Commonwealth programs and services.

Individuals who sustained damages from the Aug. 4 severe storms and flooding and have not yet applied for assistance from FEMA, the U.S. Small Business Administration or the Commonwealth, can register by calling the Helpline numbers. Applicants also may register online by going to the FEMA website at

Once registered, applicants who would prefer a face-to-face meeting with disaster officials can do so by visiting one of the two Disaster Recovery Centers located in Louisville. The centers are open daily from 8 a.m. to 6 p.m. until further notice. Their locations are South Louisville Community Center, 2911 Taylor Blvd. and the Old Trolley Barn, 1701 Muhammad Ali Blvd. Representatives from the Commonwealth, FEMA and the SBA will be on hand to answer questions at the centers.

FEMA's mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status.  If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-FEMA (3362). For TTY call 800-462-7585.

FEMA's temporary housing assistance and grants for Other Needs Assistance such as medical and dental expenses, and funeral and burial expenses do not require individuals to apply for an SBA loan. However, applicants who receive SBA loan applications must submit them to SBA loan officers to be eligible for assistance that covers personal property, vehicle repair or replacement, and moving and storage expenses.

Last Updated: 
July 16, 2012 - 18:46
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