FEMA Assistance Denial Letters May Not Be Final Word

Main Content
Release date: 
April 11, 2007
Release Number: 
1690-005

CLOVIS, N.M. -- Applicants who received a denial letter stating that they are ineligible for disaster assistance can follow a process to appeal this decision, said recovery officials at the New Mexico Office of Emergency Management and the U.S. Department of Homeland Security's Federal Emergency Management Agency (FEMA).

Common reasons for denial include: adequate insurance coverage; damage to a secondary home, not a primary residence; duplicate applications made from the same address; and inability to prove occupancy or ownership.

"The appeals process provides another opportunity for applicants to have their issues resolved," said Justin Dombrowski, federal coordinating officer. "We want to ensure that every applicant is given full and equitable consideration for disaster aid."

Applicants who are denied housing and other needs assistance under FEMA's Individuals and Households Program (IHP) have 60 days from the date of their determination letter to appeal the decision. All appeals must be submitted in writing.

In their appeal letters, applicants should explain in writing why they think the decision about the amount or type of assistance they received is not correct. They should provide specific examples, such as areas they feel were not addressed in the inspection process. The applicant, or someone who represents the applicant or household, should sign the letter. If the person writing the letter is not a member of the household, there must be a signed statement saying that the writer may act on the applicant's behalf.

Appeal letters should include the applicant's FEMA registration number and the disaster number. In the case of the tornadoes that occurred in Curry and Quay counties, the disaster number is DR-1690. It is important to have appeal letters postmarked within 60 days of the date on the decision letter. It is also important to date the appeal letter, which should be mailed to the following address:

FEMA - Individuals & Households Program
National Processing Service Center
P.O. Box 10055
Hyattsville, MD 20782-7055

Letters can also be faxed to 1-800-827-8112 (Attention: FEMA - Individuals & Households Program).

To register for or ask questions about FEMA assistance, residents should call the helpline at 1-800-621-FEMA (3362) or (TTY) 1-800-462-7585 only for the speech and hearing impaired.

Appealing insurance-related denials

While the law forbids federal payment for losses covered by insurance, financial aid may be provided for losses not covered. The insurance company settlement can help an eligible applicant obtain available aid from FEMA.

If an applicant is waiting for an insurance settlement and has received a letter from FEMA stating that a claim for federal assistance has been denied because of insurance coverage, then he or she should contact FEMA and request a "delay of settlement" letter. A completed copy of the letter should be mailed back to FEMA at the above address so the agency is aware that the claims process is still ongoing.

If an applicant receives an insurance settlement and a letter from FEMA stating that a claim for federal assistance has been denied because of insurance coverage but feels the insurance settlement was not sufficient, the applicant can appeal the denial. Applicants have up to 12 months from the date that they registered with FEMA to appeal denials due to insurance issues.

It is important to register with FEMA now. Occasionally, the insurance settlement process may take several months before it is final, perhaps until after the registration period has ended. To be considered for federal assistance, residents must apply before the June 1, 2007 deadline, even if the insurance claims process is not complete.

...
Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
Back to Top