TRENTON, N.J. -- The recovery period following a disaster can be extremely stressful. In an effort to help victims of severe storms and flooding stay on top of the process, the U.S. Department of Homeland Security's Federal Emergency Management Agency (FEMA) is operating a toll-free Helpline with operators available to answer a wide range of questions and address concerns related to the application process. Helpline specialists are trained to find information and identify resources without delay.
Some of the services include:
- Checking the status of an application
- Updating applicant information, including changes in income, telephone number and address
- Referring special needs to other recovery agencies
- Providing information about the Disaster Recovery Centers
“Help is literally a phone call away,” said State Coordinating Officer Karl Kleeberg, “We recognized the need for accurate and timely information as vital to every person who suffered losses.”
The Helpline is available Mon. – Fri. 8:00 a.m. to 6:00 p.m. (EST). Helpline specialists can be reached by calling 1-800-621-3362 (FEMA) or 1-800-462-7585 (TDD/TTY).
FEMA’s Helpline number is the same one individuals should call to register for disaster assistance. Both phone lines have multilingual operators available to assist callers. Registration is also available at www.fema.gov.
On March 1, 2003, FEMA became part of the U.S. Department of Homeland Security. FEMA's continuing mission within the new department is to lead the effort to prepare the nation for all hazards and effectively manage federal response and recovery efforts following any national incident. FEMA also initiates proactive mitigation activities, trains first responders, and manages Citizen Corps, the National Flood Insurance Program and the U.S. Fire Administration.