FEMA Helpline Available For Disaster Questions

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Release date: 
July 13, 2004
Release Number: 
1523-047

FRANKFORT, Ky. -- Disaster Recovery Centers will be closing in Eastern Kentucky this week, but answers to disaster questions and updates about your application are just a phone call away, Federal Emergency Management Agency (FEMA) officials point out.

FEMA’s registration number, 1-800-621-FEMA (3362,) or (TTY) 1-800-462-7585 for the speech – or-hearing-impaired, provides a multilingual Helpline option to provide disaster-related information to callers. The Helpline is currently open 8 a.m. to 6 p.m. (EDT or CDT), seven days a week, until further notice.

“Disasters are very disruptive events,” said Michael Bolch, FEMA’s federal coordinating officer for Kentucky recovery efforts. “People who registered for aid may move, have a new phone number or have questions about their application or available assistance. By staying in touch, they can know exactly where they are in the process. We are still available. Just pick up the phone and call us, at no charge,” said Bolch.

Homeowners, renters and business owners who had uninsured structural or economic loss or damage from recent severe storms, and floods and who have not yet applied for aid are encouraged to call and register at the same phone number(s).

On March 1, 2003, FEMA became part of the U.S. Department of Homeland Security. FEMA’s continuing mission within the new department is to lead the effort to prepare the nation for all hazards and effectively manage federal response and recovery efforts following any national incident. FEMA also initiates proactive mitigation activities, trains first responders and manages the National Flood Insurance Program and the U.S. Fire Administration.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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