Questions About Disaster Aid? Call FEMA's Helpline

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Release date: 
May 10, 2004
Release Number: 

BEVERLY, Mass. -- A disaster information Helpline is available to Massachusetts residents who have already applied for assistance as a result of the April flooding and either need more information about programs or wish to check the status of their applications.

The Federal Emergency Management Agency (FEMA) Helpline number is 1-800-621-FEMA (3362), 1-800-462-7585 (TTY) for people with speech or hearing impairments.

“People with questions about their applications or eligibility for assistance can get answers by calling this number,” State Coordinating Officer Cristine McCombs said. “Helpline personnel may not be able to answer every question but should be able to refer callers to the agency or organization that can.”

Federal Coordinating Officer James N. Russo encourages applicants to use the Helpline to inform FEMA if they need to reschedule an appointment with a FEMA damage inspector. “The fewer delays there are in assessing disaster damages, the faster help can be on its way to those who need it,” he said.

Recovery officials also encourage people with flood-related losses who have not yet registered for assistance do so immediately by calling the same number, 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). Both the Helpline and registration line are available from 8 a.m. to 6 p.m., Mondays through Saturdays until further notice.

The designated counties for disaster assistance in Massachusetts are Essex, Middlesex, Norfolk, Suffolk and Worcester.

On March 1, 2003, FEMA became part of the U.S. Department of Homeland Security. FEMA's continuing mission within the new department is to lead the effort to prepare the nation for all hazards and effectively manage federal response and recovery efforts following any national incident. FEMA also initiates proactive mitigation activities, trains first responders, and manages the National Flood Insurance Program and the U.S. Fire Administration.

Last Updated: 
July 16, 2012 - 18:46
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