BALTIMORE, Md. -- Hours of operation for the toll-free Helpline serving Marylanders affected by Hurricane Isabel have changed. The U.S. Department of Homeland Security’s Federal Emergency Management Agency (FEMA) announced today that the new hours of operation are Monday through Friday, 8 a.m. to 6 p.m.
Individuals who have applied for disaster assistance from FEMA and have questions about their application may call the FEMA Helpline at 1-800-621-FEMA (3362), or TTY 1-800-462-7585 from 8 a.m. to 6 p.m. Monday through Friday.
Helpline operators are available to assist callers with questions on the status of their disaster assistance application, change of applicant’s address or other application information, how insurance settlements affect disaster assistance applications, or other questions about assistance.
By the December 8 registration deadline, 17,855 Marylanders applied for assistance with damages caused by Hurricane Isabel.
On March 1, 2003, FEMA became part of the U.S. Department of Homeland Security. FEMA's continuing mission within the new department is to lead the effort to prepare the nation for all hazards and effectively manage federal response and recovery efforts following any national incident. FEMA also initiates proactive mitigation activities, trains first responders, and manages the National Flood Insurance Program and the U.S. Fire Administration.