Assistance Continues with 'Helpline' for Allison Applicants

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Release date: 
November 8, 2001
Release Number: 
1379-118

Houston, TX -- The Federal Emergency Management Agency has received more than 118,000 teleregistrations from individuals seeking assistance after Tropical Storm Allison. That figure ranks the storm the third largest federally declared disaster in the United States in the last five years.

Allison disaster applicants can receive updated information concerning their application status by calling the Federal Emergency Management Agency (FEMA) Helpline number, at 800-525-0321 (800-462-7585 for speech- and hearing-impaired persons). FEMA personnel answer phone calls between 8 a.m. and 6 p.m., Monday through Friday.

"Allison applicants who want to check on the status of applications for disaster assistance can call the Helpline for answers," said Federal Coordinating Officer Scott Wells. "Helpline personnel are trained to give clear, accurate and timely answers. If personnel are unable to answer specific question, they will refer callers to other agencies or organizations capable of offering help."

"We feel fortunate that we have the ability to guide flood victims through the recovery process by phone," said Butch Smith, state-coordinating officer of the Division of Emergency Management (DEM), Texas Department of Public Safety. "We are making every effort to assure those affected by Tropical Storm Allison that both FEMA and the State of Texas will continue assisting residents through the recovery period."

Translation help is available in English, Spanish, Vietnamese plus most other languages.

Last Updated: 
July 16, 2012 - 18:46
State/Tribal Government or Region: 
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