FEMA Toll-Free Registration Line Open To Assist Those Affected By WTC Attack

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Release date: 
September 24, 2001
Release Number: 
1391-11

New York, NY -- Federal Emergency Management Agency (FEMA) officials have announced expanded and streamlined registration services for victims of the Sept. 11 attack on the World Trade Center. FEMA encourages everyone who suffered damage or loss as a result of the WTC attack to register for assistance as soon as possible.

"We have set up an additional registration center to assure that callers get the speediest, most efficient service possible," said Ted Monette, FEMA coordinating officer. "All of our operators are specially trained to take registrations as well as to provide helpful program information and referrals."

FEMA's toll-free registration number 1-800-462-9029 is in operation from 8 a.m. to 8 p.m. seven days a week. Anyone with speech- or hearing-impairment may call toll-free at

TTY 1-800-462-7585. All operators have access to a translation service that can establish three-way communication between caller, operator and translator in order to accommodate any of the many languages spoken in the stricken area.

"The assistance process begins with just one call," explains Monette. "Our operators will ask about basic contact and income information for members of the damaged household. Other details are dealt with as the assistance process moves forward."

Federal assistance programs include: grants for temporary housing and minimal home repair, transportation and personal property loss; U.S. Small Business Administration (SBA) loans for homeowners, renters, businesses of all sizes and non-profit organizations; crisis counseling; disaster unemployment assistance; and, legal advice.

The state of New York makes funds available through the Victims of Crime Act to cover medical bills, mental health counseling, funeral expenses, lost earnings or support due to injury or loss of life. FEMA registration line operators will refer callers to this program if appropriate. Victims and their families may call the Crime Victims Compensation Board directly at 1-800-247-8035 or TTY 1-888-289-9747.

Last Updated: 
July 16, 2012 - 18:46
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