Norman Dong began with the Federal Emergency Management Agency as the Chief Financial Officer in October 2008. Prior to joining FEMA, Dong served as Vice President at ACS, Inc. where he managed several business units that provided operational and financial solutions for state and local government clients.
Dong has significant experience in all levels of government. In the District of Columbia he served as Deputy Mayor for Operations and City Administrator under Mayor Anthony A. Williams. He re-established control of city operations from the Financial Control Board and led the effort to achieve visible service improvements during the Administration's first year in office. He managed the Y2K computer systems response including the attainment of millions of dollars in federal funds to support the District's necessary conversion efforts. He also strengthened the District's strategic planning process by linking agency performance expectations with the annual budget cycle and an evaluation process for agency directors.
Dong held various positions within District government since he first began as Director of the Office of Grants Management in 1996. In that role, he introduced the first citywide system for identifying and tracking grant opportunities, resulting in a major increase in the amount of competitive grants awarded in the first year of implementation. He led the effort to increase funding for Medicaid, Child Support, and other federal entitlement programs through more effective claims management. As Chief of Staff in the Office of the Chief Financial Officer, he helped manage a citywide effort to achieve a balanced budget and obtain a clean audit opinion for the District.
Dong also served as Special Assistant for Policy Development and Research for the U.S. Department of Housing and Urban Development and as a primary aide for finance and accounting in the Office of the State Comptroller in Connecticut.
He holds a Bachelor’s degree from Yale University and a Master's degree from the Harvard University John F. Kennedy School of Government. He currently resides in Washington with his wife and two sons.