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"Don’t Make the Public Fit How We Do Business"


On the heels of his trip to the West Coast to meet with representatives of Twitter, Apple, Facebook and Craig Newmark (founder of Craigslist), yesterday Administrator Fugate made the keynote address at the 2011 ESRI Federal User Conference here in Washington, DC.

The Administrator talked about the importance of leveraging the tools that people use every day, specifically social media, so that FEMA can better communicate with our customers – the American people. We hope to have the full video of his remarks available soon (and will post it here on the blog).

After his remarks, Craig sat down with a few reporters to talk about where the agency is headed. You can check out those stories on InformationWeek and NextGov.

A quote from one of the stories really sums up Craig’s philosophy:

"Don't make the public fit how we do business," he said he tells his staff and other federal personnel. "It's a disaster. Your home's been destroyed. Do you need any more hassles?"

So at FEMA we continue to work to better fit how the public does things. If you have any suggestions on how we can better accomplish that goal, please leave a comment below.

And if you’re not already, you can follow FEMA on twitter (@fema) or you can follow Craig on twitter (@CraigatFEMA) – help us continue the conversation.

- Brad

Last Updated: 
06/18/2012 - 10:49