The purpose of this site is to provide information and updates regarding the Reservist Program and Reservist employees, who support survivors of all-hazard incidents. The intended audience for this section are Reservists, other FEMA employees, as well as, non-employees. The site offers the audience insight on programmatic changes, as well as articles and images from response and recovery missions.
Communication Resources for Reservists
FEMA aims to foster clear, consistent lines of communication between Reservists and other parts of the Agency in order to ensure all employees, regardless of duty station or location, have the information they need to be successful. In order to do so, all Reservists need to know who they can contact to address their various concerns. The information provided below delineates the various communications resources available to Reservists.
Cadre Management Team
The first and primary point of contact for all Reservists is their Cadre Coordinator. Cadre Coordinators manage each incident workforce cadre and oversee all aspects of day-to-day cadre management including staffing, equipping, training, qualifying, and performance of the cadre and its members. They are also responsible for communicating with the individual employees of their cadre as changes in policy or procedure affecting the incident workforce occur, and/or if an incident requiring the deployment of a large portion of the cadre takes place. If you do not know who your Cadre Coordinator is, please contact the Call Center Monday-Friday at 626-431-3000 from 8am - 5pm EST.
The Reservist Ombuds supports the Reservist workforce by bringing to the attention of program leadership any systemic problem or issue affecting Reservists. The information gained by the Ombuds from Reservists forms the basis for recommended changes or suggestions to leadership on FEMA policies, instructions, procedures and/or practices to improve the effectiveness of the Reservist workforce. Lester Schoene is the Reservist Ombuds and can be reached at 1-855-OMBUDS1 (1-855-662-8371).
Pasadena Call Center
The Pasadena Call Center serves as a coordination element between Reservists and the Cadre Coordinators, particularly on issues pertaining to the FEMA Qualification System, Time and Attendance, Travel Vouchers, and other operational support services as required. It remains open Monday-Friday to handle questions pertaining to any incident workforce issue and can be reached at 626-431-3000 from 8am - 5pm EST.
Incident Workforce Management Division (IWMD)
IWMD oversees the management and readiness of the Reservist program and coordinates enterprise-wide communications regarding Reservist issues. Working with the Office of Chief Counsel, Office of the Chief Component Human Capital Officer, and Office of Equal Rights, IWMD provides guidance and direction to cadre management personnel on the various policies and procedures affecting the Reservist workforce. IWMD routinely responds to issues and concerns of Reservists that cannot be addressed through other venues. If such an issue arises, Reservists should contact the Cadre Management Section at email@example.com or IWMD Front Office at IWMDFrontOffice@fema.dhs.gov.
Deployment Tools & Resources
The FEMA Travel Toolbox is intended to support FEMA travelers by providing the necessary tools and resources to help travelers before, during, and after their travel. The site is broken out into content areas based on traveler feedback and can be accessed on the Financial Management Division page within the FEMA intranet. If you have questions regarding travel and the Concur Government Edition, E-Gov Travel Services, please email FEMAfirstname.lastname@example.org.