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FEMA Map Service Center Privacy Policy

The FEMA Map Service Center provides dissemination of FEMA's flood map and insurance products for an associated fee. The following relate to the purchase of FEMA flood related products.

E-Commerce Privacy Statement

  1. Personal information submitted by a user in a comment or question via phone, fax, or e-mail is not distributed to parties outside of the FEMA Map Service Center.
  2. Only information submitted through the FEMA Map Service Center ordering process is protected. Please do NOT include credit card information in E-mail. The open nature of Internet E-mail prevents FEMA from protecting information provided in E-mail.
  3. Using commercially available services for security and credit card transactions, the FEMA Map Service Center ensures that only authorized personnel view credit card numbers that are submitted through the FEMA Map Service Center.
  4. Personal information that is supplied by a user when submitting an order via the FEMA Map Service Center, phone, fax, or e-mail is used for fulfilling that order. This information may be used to notify customers of new products that may be of interest to them.
  5. Where identifying information is asked, it is used only for responding to users' comments or questions and is not made available for other purposes.
  6. To assist users in finding official Government information, we provide links to other Web sites. Once users have left the FEMA Map Service Center and entered another site, they are subject to the privacy policy of that site.
  7. As noted above, session (temporary) cookies, not permanent cookies, are used to facilitate the on line ordering process.

Map Service Center Encryption Statement

The FEMA Map Service Center utilizes industry standard Secure Socket Layer, SSL, encryption in conjunction with freely available web browsers. The SSL technology ensures private, secure transactions for customers who submit electronic orders by credit card through the FEMA Map Service Center.