HAZUS: Frequently Asked Questions

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How do I order Hazus-MH?

Answer: Federal, state and local government agencies and the private sector can order the latest version of Hazus free-of-charge online by visiting the FEMA Map Service Center (MSC) Web Store at msc.fema.gov.

Hazus software is available to download online. Users may visit the Map Service Center (MSC) site to download Hazus software and state datasets. The online download option is only available to US users. International users will continue to order a Hazus DVD by contacting the FEMA Map Information eXchange (FMIX) at 1-877-336-2627.

To download Hazus online or to order a DVD, visit the MSC Hazus order page

Orders placed by non U.S. residents typically require more time to process than normal due to the need to obtain special FEMA approval.

Requests for older versions of Hazus can be made by contacting the FEMA Map Information eXchange (FMIX) at:

Telephone: 1-877-FEMA-MAP (1-877-336-2627)

Fax: 1-800-358-9620

E-mail: FEMAMapSpecialist@riskmapcds.com

What are the hardware & software requirements for running Hazus-MH?

Answer: The hardware and software requirements for running Hazus are different for each release and are available in the Hazus Installation Instructions, which are provided with the Hazus software or available in the FEMA library. 

Where can I obtain documentation for Hazus-MH?

Answer: The User and Technical Manuals as well as release notes and installation instructions for the latest release of Hazus are available in the FEMA library.

Where do I obtain technical assistance?

Answer: Technical assistance is available via the Hazus Help Desk at https://support.hazus.us. If you do not yet have login credentials for https://support.hazus.us please send an e-mail to helpdesk@support.hazus.us to gain access.

Users can also call the FEMA Map Information Exchange (FMIX) at 1-877-336-2627 as an alternative means of support. The FMIX gives Hazus users the ability to speak directly with a support representative during normal business hours to follow up on Help Desk tickets, receive assistance in using the Help Desk or get answers to general questions about Hazus.

Where can I obtain training for Hazus-MH?

Answer: Regularly scheduled Hazus training classes are held at FEMA's Emergency Management Institute (EMI) located on the National Emergency Training Center campus in Emmitsburg, Maryland, 75 miles north of Washington, DC.

Courses provide instruction in all steps of the loss estimation process, from inventory verification and improvement to running a loss analysis; how to use Hazus results for mitigation, as well as for comprehensive planning, response and recovery activities; data management and useful GIS concepts. Emergency managers, GIS specialists, geologists, state and local planners, consultants and all those involved in risk assessment activities benefit from Hazus training. Please check the EMI course calendar for the schedule.

To enroll, download the Admission Application or contact the Hazus Training Coordinator. The contact informaiton can be found on the Hazus Contacts Page.

There are also a series of on-line training courses on Hazus available on the Esri website. Visit the Virtual Course page to view a list and description of these virtual courses.

Additional training information can be found on the Hazus Classroom Training and Hazus Virtual Training flyers.

How do I learn more about Hazus User Groups (HUGs) in my area?

Answer: There are HUGs in most states. Each HUG has a regularly scheduled conference calls facilitated by the Hazus program open to all HUG members. More information about specific HUGs and how to join or even start your own can be found on the Hazus User Groups web page.

How do I get the updates from the Service Pack (SP) releases on my Hazus-MH application?

The latest Service Pack (SP) release is Hazus-MH SP03. This update will automatically update to the Hazus-MH application once installed on your computer; however, in order for the SP 03 updates to automatically take place, SP01 and SP02 must be manually installed on your computer.

The following are the links to manually install the Service Packs to your machine:

Last Updated: 
05/09/2014 - 15:49
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