First edition of Mission Support Bureau Customer Guidebook now available to employees

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Last December, FEMA leadership met to identify agency priorities. One of the priorities they identified was the need to provide clear, consistent guidance to FEMA employees on how to access and use many of the services provided by the Mission Support Bureau (MSB), its component offices, and the Office of the Chief Financial Officer.

As a result, MSB was charged with developing a Mission Support customer guide to explain services, provide points of contact for accessing those services, identify who is eligible to request those services, and provide guidance on how to access the services such as:

  • How to get Information Technology Help
  • Retirement and Benefits
  • Transit Subsidy
  • Fleet Management Program
  • Badge Issuance and Renewals
  • Contracting Officer Representative Roles, Responsibility and Training
  • Travel Charge Card
  • And many others

Today, we announce the first edition of the MSB Customer Guidebook. The guide is also available on the MSB Intranet Home Page, and will be added to the Management Resources and Employee Resources web pages.

The guide will have search capability to make finding information easier. As a reminder, this guidebook is a living document. We encourage all FEMA employees to use the guide and provide feedback on how we can improve it.

Please let us know if the guide is not clear, or if there are services not included that employees feel should be. We welcome your feedback so we can continue to make improvements and ensure the guide meets the needs of our customer - YOU! Please email us at

We expect to provide an updated version of the guidebook later this summer after we incorporate additional customer input.

If you have general questions about the Mission Support Customer Guide, please contact Nicole Dyson at (202) 646-3555 or

Last Updated: 
07/24/2014 - 16:00
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