In April 2012, Mission Support Bureau, its component offices, and the Office of the Chief Financial Officer released a FEMA Mission Support Customer Guide to explain services, provide points of contact for accessing those services, identifying who is eligible to request those services, and providing guidance on how to access the services such as:
- How to get Information Technology Help
- Retirement and Benefits
- Transit Subsidy
- Fleet Management Program
- Badge Issuance and Renewals
- Contracting Officer Representative Roles, Responsibility and Training
- Travel Charge Card
- And many others
This is a reminder that the MSB Customer Guidebook can be found online on the intranet.
The Guide is also on the MSB Intranet Home Page, and will be added to the Management Resources and Employee Resources web pages.
The guide will have search capability to make finding information easier. As a reminder, this guidebook is a living document. We encourage all FEMA employees to utilize the guide and also to provide feedback to us on how we can improve it. Please let us know if there are services not included that employees feel should be, or if a guide is not clear, we welcome that feedback so that as we move forward, we can continue to make improvements and ensure the guide meets the needs of our customer - YOU! Please email us at FEMA-Mission-Support-Bureau-News@fema.dhs.gov.
We expect to provide an updated version of the guidebook in September 2012 after we incorporate additional customer input/feedback.
If you have general questions about the FEMA Mission Support Customer Guide, please contact Nicole Dyson at (202) 646-3555 or Nicole.Dyson@fema.dhs.gov.