Mr.Serino is a well known and highly respected individual because he created the best EMS service in the country, Boston EMS. Boston EMS is a third city service which along with the Boston Police Dept. and Fire Dept. provide excellent emergency services for the citizens of Boston, Ma. Mr Serino is very qualified. He has been on "the front line." He has been in the trenches. Look up the Boston EMS website and you'll hopefully feel a lot better knowing that FEMA finally acquired an individual of the likes of Mr.Serino.